Century Group Help Desk

New Employees 3

• Taking a Screenshot
• Accounts
• Vacation Best Practices

Document Management 7

• Document Management Policy
• File Naming Conventions Introduction
• File Naming Conventions: Part 1- Title
• File Naming Conventions: Part 2 - Subject/Keywords
• File Naming Conventions: Part 3 - Document Type

View all 7

Electronic & Digital Signatures 4

• Electronic & Digital Signatures Overview
• Fill and Sign (electronic signatures) for Adobe Acrobat
• DocuSign
• Digital Signatures with Adobe Acrobat

Office Printers 3

• Sending Fax through Email
• Secure Printing to Xerox Printers
• Installing printers using Xerox Smart Start

Editing PDFs 2

• Accessing Fillable PDF’s on MyCentury.ca & MyBria.ca
• Edit PDFs from Google Drive on iPad

Computer Setup 3

• Activating Multiple Monitors
• Rearranging computer monitors
• How to connect to the Internet - WiFi & Wired

Accounts and Passwords 9

• How do I change my Google account password?
• Setting an out of office or vacation auto-reply
• Adding a Google account to an Android device
• Finding your WiFi Password
• Setting up Multi-Factor Authentication (MFA) with Google Prompt

View all 9

Office Network 2

• I can't connect to the internet
• Century Group wireless access.

Jostle 3

• Changing Jostle passwords for users with corporate email addresses (ending @centurygroup.ca, @briacommunities.ca, @tsawwasseninn.com)
• Jostle Android App - Getting Started
• Changing Jostle passwords for users with personal email addresses (eg: @gmail.com, @hotmail.com, @live.ca, @shaw.ca, @telus.net)

Gmail 7

• Removing a header when printing from Gmail
• Archiving VS deleting in Gmail
• Your Email Signature
• Search operators you can use with Gmail
• Canned Responses

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Google Drive 14

• Accessing Google Drive
• Searching in Drive
• Sharing in Google Drive
• Managing Permissions in Google Drive
• Viewing Version History in Google Drive

View all 14

Google Meet 6

• Google Meet - Starting a Meeting
• Google Meet - Present your Screen
• Google Meet - Closed Captioning and Recording a Meeting
• Google Jamboard - Starting a Jam
• Google Meet - Instructions for External Parties

View all 6

Google Chat 6

• How to Launch Google Chat
• Install the Google Chat standalone app
• Google Chat: Create or Join a Room
• Google Chat: Room vs Group Messages
• Google Chat: Sending Messages

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Procore 8

• Procore: Key Resources
• Getting Started with Procore
• 5-Minute Overview of Procore
• Foundational Training Material on Procore’s Website
• Procore: The Word On The Site

View all 8

Google Features and Apps 15

• Host a meeting with Google Meet
• Set an email rule or filter
• Google Meet: Join a meeting
• Share a Google Doc with someone outside Century Group
• Schedule a Google Meet video meeting in Calendar

View all 15

Google Calendar 7

• Google Calendar - Availability and Privacy
• Checking Meeting Attendee Availability
• Google Calendar - Out of Office
• How to access and book resource calendars (room and equipment bookings)
• Google Calendar - Adding meeting rooms

View all 7

Web Browsers 7

• Set a default home page on Internet Explorer, Google Chrome, Firefox, and Safari
• Approved Chrome Extensions
• How to view and add bookmarks
• Set Google as Default for Mail and Calendar Links
• How to create a Desktop Shortcut for a Website

View all 7

Yardi 3

• Accessing YardiOne
• Payscan QR Code for iOS and Android
• Maintenance QR Code for iOS and Android

Dayforce 8

• Accessing Dayforce
• How to Install and Sign into the Ceridian Dayforce App
• Enrolling a supervisor in the Dayforce time clock
• Enrolling an employee in the Dayforce time clock
• Testing fingerprint enrollment in the Dayforce time clock

View all 8

Concur 6

• How to sign in to Concur for Web
• How to sign in to the Concur app for iOS
• How to use Concur for expense reporting
• Getting Started with Concur
• How to verify email address in Concur

View all 6

Meeting Rooms 5

• Civic Meeting Room Instructions
• How to Present Wirelessly with Airtame
• Anvil Meeting Room Display iPads
• How to start an Owl meeting in Google Hangouts
• How to start an Owl meeting in Google Meet

Office Phones 11

• Yealink phones - Setting up voicemail for the first time
• Yealink phones - Checking voicemail
• Yealink phones - Placing a call
• Yealink phones - Placing a call on hold
• Yealink phones - Making a conference call

View all 11

Cell Phones 15

• How to request a roaming package for travel
• How to request accessories for your device
• How to request a new or replacement device
• Setting up voicemail on iPhone
• Adding a personal Hotmail or Outlook.com account to your iPhone or iPad

View all 15

Softphones 1

• How to Use Bria Softphone

How To... 8

• How To: Troubleshooting Fingerprint Scanner
• Unifi Video Cameras Instructions and Troubleshooting
• Bria iAlert Guide
• Troubleshooting Guide for Intercoms
• Daily Slideshows Cheat Sheet/FAQ

View all 8

Civic Hotel 6

• Accessing Opera from Edge
• Hotel Floor Switch Troubleshooting
• Hallway TV Troubleshooting Guide
• Civic Hotel - Wired Network Instructions
• Booking a Conference Call for Guests

View all 6

GAM Documentation 0