Office Phones

Troubleshooting and How-to's for Yealink and IP phones

Yealink phones - Setting up voicemail for the first time
Note: It’s best to do this using the handset (not speakerphone) Press MESSAGE button, then key in your passcode when prompted (default is 1234). Press...
Mon, 15 Apr, 2019 at 11:43 AM
Yealink phones - Checking voicemail
From office: Press MESSAGE button, then key in your passcode when prompted. From elsewhere:  Dial your direct number, and press * once your voicemail mess...
Mon, 15 Apr, 2019 at 11:43 AM
Yealink phones - Placing a call
Local calls can be made simply by dialing your 10 digit number. No need to dial 9. Calls to other extensions can be made simply by dialing the 4 digit ext...
Mon, 15 Apr, 2019 at 11:43 AM
Yealink phones - Placing a call on hold
Press the HOLD soft button to place a call on hold. Press RESUME soft button to remove from hold.
Mon, 15 Apr, 2019 at 11:43 AM
Yealink phones - Making a conference call
While in a call, hit the CONFERENCE soft button and then dial the number you wish to add. Hit CONFERENCE to merge to calls.  NOTE: These instructions...
Wed, 11 Jul, 2018 at 6:28 PM
Yealink phones - Transferring a call
While in a call, press the TRAN button, then when prompted dial the desired number or extension (note: you must add 1 at end of four digit extension) you ...
Mon, 15 Apr, 2019 at 11:43 AM
Yealink phones - Transferring a call directly to voicemail
To transfer a call directly to another user's voicemail box, press the TRAN button followed by * extension 1 For example, to transfer to extension 38...
Mon, 15 Apr, 2019 at 11:43 AM
Yealink Phones - Blocking unwanted numbers
Sometimes we receive calls from unwanted numbers. These calls most often are computerized sales pitches and fax tones. To block these numbers, use the...
Mon, 15 Apr, 2019 at 11:43 AM
Hosting a conference call (Conference Bridge)
Warning: This platform will be discontinued. To host a conference, please use Google Meet. Century Group has two conference bridge channels available, 1 an...
Thu, 19 Mar, 2020 at 12:20 PM
Yealink - Call Forwarding
Forwarding calls from your landline to your mobile device is useful when you'll be out of the office, and don't want to miss out on calls.  To...
Mon, 16 Mar, 2020 at 10:26 AM