How Does It Work?


A page is created by the system when its location is switched on. Each location is assigned a zone.


Some pages include additional information such as the nearest location, depending upon your system configuration.


The system dispatches pages to all consoles and handsets that are logged in to the zone of the page's location.


Zones without currently logged in handsets share their pages with everyone, to ensure a page doesn't become hidden.


Pages may be promoted across all zones as well, and can be escalated manually or automatically depending on system preferences.


Finally, pages may be made Staff Alerts. This is a powerful setting that cuts across all zones and other restrictions, plays a distinct tone, and is specially tracked by the system.


    Actions

    Depending upon the state of the page, consoles may interact in different ways.

  • Take - Assume ownership of a page

    • Release - Relinquish ownership of a page

    • Staff Alert - Put the page into an emergency state, alerting everyone

  • Reset - If the location is stateful, active when the transmitter is reset

    • Force Complete - If the transmitter is lost, this option exists, please use responsibly

  • Complete - Once service is complete, you may finish the page

  • Escalate - Promote a page across all zones, to aid in quicker response


Settings


You may name your console and assign it to one or more zones. If you do not see a zone assignment list, connect once and return to Settings to assign the console to the desired zones.


Console connections come in two primary types:


Interactive


Interactive consoles allow the software to complete pages and participate in chat. This may be useful if a handset is not available or you are assisting a coworker remotely.
Optionally, wall consoles display the current status in read-only mode with a large display for high visibility.


Administrative


Administrative consoles add the ability to generate exportable reports, manage data and configuration of your nurse call system.
Additionally administrative consoles may mute the warning and notification sounds played, although please use this feature responsibly.


Status


The current state of the system as seen through the zones the console is assigned to. Zone assignment impacts which pages are sent to the console and which chats are available.


This screen is made of three parts. The left and right panes are collapsible to your preference.


Left Pane - Filters, Low Batteries


Filters allow you to quickly screen out pages that you may not be interested in. If your filters exclude other pages, a option to show them is displayed.


Low batteries list transmitters that are reporting a low battery or maintenance notification and should be serviced.


Right Pane - Logins, Consoles, Chats


Logins display the currently logged in employees on handsets. This allows a look at general coverage. If your system supports chat, selecting a login displays the conversation between this console and the employee.


Consoles are displayed if there are other consoles registered with the system. If your system supports chat, selecting a console displays the conversation between the consoles.


Finally, chats are multi-user conversations assigned to one or more zones. If the console is a member of at least one of these zones, the chat is listed and may be activated by selecting the name from the list.


Center Pane - Pages or Chats


If you have selected a page filter, pages are displayed here.


If you have selected a login or chat, the conversation is displayed here.


Reporting


Dashboard

Display a summary of pages for zones on a given day.


Page

Search for pages by a variety of options.

You may filter by one or more of the following:

  • Location, zone, or specific page

  • Two specific times, a recent period of time, or all time

  • The responsible device for a call, handset or console

  • A variety of filters, some depend upon your system configuration

Login

Search for handset logins by employee, handset, and time.


Chat

Search by involved party, time, and keyword.


Administration


    The system requires certain data be defined to function. Generally these are employees, handsets, locations, and zones.


Employees

  • Appear on the login screen if enabled

  • Take and complete pages on a handset

    • Pages come from assigned zones

  • May be contacted over text message or calling if your system supports it

  • Assigned a 4-digit PIN if desired

    Handsets

  • Primary answering device

  • Constantly try to reach the server

    Locations

  • Sources of pages

  • May be a pendant, wall, door or window, smoke detector, or more

    • Some require a physical reset action

  • Each location assigned to a zone

  • Your system supports a certain number being active at once

    Zones

  • At least one is required

  • Turns multiple locations into assignable groups for employees

  • Distinct sounds available

    Contacts

    If defined, contacts appear for handset coworker's tab and console chats.

  • Each contact assigned to one or more zone

  • Contacts come in three types

    • Group Chat

      • Name defines the name of the chat

      • Endpoint is a system setting

        • Must be unique and in a format such as /topic/

    • Phone Extension

      • Name defines the name of the extension

      • Phone Ext is the number dailed when a user presses the call button

    • Console Extension

      • Console assigns a phone number to a console

      • This extension allows calls even if the console is offline

    Reasons

    If defined and turned on in Preferences, reasons provide a categorization of page service. Only handsets provide reasons        for pages. One reason is assigned per page. Different zones can offer different reasons.

  • Description is presented on the list

  • Allow Note indicates the reason also include a free-text response field on the handset

  • Assigned to one or more zones

  • Reasons appear to an employee if both share at least one zone and the reason is enabled

Hardware

Allows management of the locator hardware and names used in radio-frequency systems. Your system may not require these. Inappropriate changes may disrupt system functionality.


Tools


Select a current tool to perform specific admin tasks:


Merge Handset Records

This migrates handset records across page records, allowing you to remove old handsets while keeping their page records assigned to the new handset names.


Manage Services

Request the system to restart through software. This will interrupt service, although a functional system should come back online within seconds. Please use with care.


Page Data Tool

Scan the page records for any malformed data. The scan may take several seconds depending upon the age of your system.


Certain data errors can be corrected by the system. Others may be reported to support for manual reclamation.


Preferences


Allows you direct control over configuration of system settings. Please make changes responsibly.

Some influence functionality such as VoIP, others change behavior of pages.

If in doubt, hover over a feature to learn more about it.


License


Displays the reported license information from the server.


If the license is invalid, the system will continue to function but be placed into console-only mode. Please contact support to correct a mistake or purchase a license!