How Does It Work?
A page is created by the system when its location is switched on. Each location is assigned a zone.
Some pages include additional information such as the nearest location, depending upon your system configuration.
The system dispatches pages to all consoles and handsets that are logged in to the zone of the page's location.
Zones without currently logged in handsets share their pages with everyone, to ensure a page doesn't become hidden.
Pages may be promoted across all zones as well, and can be escalated manually or automatically depending on system preferences.
Finally, pages may be made Staff Alerts. This is a powerful setting that cuts across all zones and other restrictions, plays a distinct tone, and is specially tracked by the system.
Depending upon the state of the page, consoles may interact in different ways.
Take - Assume ownership of a page
Release - Relinquish ownership of a page
Staff Alert - Put the page into an emergency state, alerting everyone
- Reset - If the location is stateful, active when the transmitter is reset
Force Complete - If the transmitter is lost, this option exists, please use responsibly
Complete - Once service is complete, you may finish the page
Escalate - Promote a page across all zones, to aid in quicker response
You may name your console and assign it to one or more zones. If you do not see a zone assignment list, connect once and return to Settings to assign the console to the desired zones.
Console connections come in two primary types:
Interactive consoles allow the software to complete pages and participate in chat. This may be useful if a handset is not available or you are assisting a coworker remotely.
Optionally, wall consoles display the current status in read-only mode with a large display for high visibility.
Administrative consoles add the ability to generate exportable reports, manage data and configuration of your nurse call system.
Additionally administrative consoles may mute the warning and notification sounds played, although please use this feature responsibly.
The current state of the system as seen through the zones the console is assigned to. Zone assignment impacts which pages are sent to the console and which chats are available.
This screen is made of three parts. The left and right panes are collapsible to your preference.
Left Pane - Filters, Low Batteries
Filters allow you to quickly screen out pages that you may not be interested in. If your filters exclude other pages, a option to show them is displayed.
Low batteries list transmitters that are reporting a low battery or maintenance notification and should be serviced.
Right Pane - Logins, Consoles, Chats
Logins display the currently logged in employees on handsets. This allows a look at general coverage. If your system supports chat, selecting a login displays the conversation between this console and the employee.
Consoles are displayed if there are other consoles registered with the system. If your system supports chat, selecting a console displays the conversation between the consoles.
Finally, chats are multi-user conversations assigned to one or more zones. If the console is a member of at least one of these zones, the chat is listed and may be activated by selecting the name from the list.
Center Pane - Pages or Chats
If you have selected a page filter, pages are displayed here.
If you have selected a login or chat, the conversation is displayed here.
Display a summary of pages for zones on a given day.
Search for pages by a variety of options.
You may filter by one or more of the following:
Location, zone, or specific page
Two specific times, a recent period of time, or all time
The responsible device for a call, handset or console
A variety of filters, some depend upon your system configuration
Search for handset logins by employee, handset, and time.
Search by involved party, time, and keyword.
The system requires certain data be defined to function. Generally these are employees, handsets, locations, and zones.
Appear on the login screen if enabled
Take and complete pages on a handset
Pages come from assigned zones
May be contacted over text message or calling if your system supports it
Assigned a 4-digit PIN if desired
Primary answering device
Constantly try to reach the server
Sources of pages
May be a pendant, wall, door or window, smoke detector, or more
Some require a physical reset action
Each location assigned to a zone
Your system supports a certain number being active at once
At least one is required
Turns multiple locations into assignable groups for employees
Distinct sounds available
If defined, contacts appear for handset coworker's tab and console chats.
Each contact assigned to one or more zone
Contacts come in three types
Name defines the name of the chat
Endpoint is a system setting
Must be unique and in a format such as /topic/
Name defines the name of the extension
Phone Ext is the number dailed when a user presses the call button
Console assigns a phone number to a console
This extension allows calls even if the console is offline
If defined and turned on in Preferences, reasons provide a categorization of page service. Only handsets provide reasons for pages. One reason is assigned per page. Different zones can offer different reasons.
Description is presented on the list
Allow Note indicates the reason also include a free-text response field on the handset
Assigned to one or more zones
Reasons appear to an employee if both share at least one zone and the reason is enabled
Allows management of the locator hardware and names used in radio-frequency systems. Your system may not require these. Inappropriate changes may disrupt system functionality.
Select a current tool to perform specific admin tasks:
Merge Handset Records
This migrates handset records across page records, allowing you to remove old handsets while keeping their page records assigned to the new handset names.
Request the system to restart through software. This will interrupt service, although a functional system should come back online within seconds. Please use with care.
Page Data Tool
Scan the page records for any malformed data. The scan may take several seconds depending upon the age of your system.
Certain data errors can be corrected by the system. Others may be reported to support for manual reclamation.
Allows you direct control over configuration of system settings. Please make changes responsibly.
Some influence functionality such as VoIP, others change behavior of pages.
If in doubt, hover over a feature to learn more about it.
Displays the reported license information from the server.
If the license is invalid, the system will continue to function but be placed into console-only mode. Please contact support to correct a mistake or purchase a license!