Occasionally when logging in to the Dayforce app, you may encounter the following error:



This can happen for a variety of reasons, such as, wrong account used when initially signing in, or your phone auto-logging you into your personal GMail.


Note: The instructions below use Google Chrome. Your phone may use "Samsung Internet" or some other web browser. If you still run into issues, please reset ALL browsers on your device and try again.


To correct this issue:

  1. Open your web browser (Chrome is used here) and navigate to settings (Typically 3 dots in top right-hand corner or gear-shaped icon).
  2. Navigate to Site Settings
  3. Tap on "All sites"
  4. Tap on "accounts.google.com" and then "Clear and reset"
  5. Launch the Dayforce app and log-in with your leader-provided username and password. If you still run into issues, restart your phone, or repeat steps with a different browser on your phone


Note: Your phone's interface may look different. If you have trouble resetting using the steps above, search for "Clear Website Data" for your specific model of phone. Your default web browser can be found in the Settings of your phone.